Privacy Policy

Cadre Watch (“the Service”) is operated by Oakland Web Solutions LLC(“we”, “us”). Cadre Watch is an internal field-training and evaluation platform used by authorized law-enforcement agencies and their personnel. This policy explains what information we collect about agency users, how we use it, and the choices available to agency administrators and individual users.

• Account data: name, badge or employee identifier, agency-issued email address, assigned role (chief, deputy chief, supervisor, FTO, recruit, admin), and account status.
• Training records: Daily Observation Reports (DORs), segment evaluations, certifications, remediation plans, supervisor assignments, and related narrative content entered by users.
• Operational metadata: sign-in timestamps, audit-log entries describing changes to records, notification delivery state, and similar service telemetry.
• Technical data: IP address, browser/user-agent, and standard request logs collected by our hosting provider.

Cadre Watch does not serve advertising, does not sell personal information, and does not knowingly collect information from members of the public.

• Provide the Service: authentication, role-based access, DOR workflow, and reporting.
• Deliver notifications, including certificate-expiry alerts to supervisors and command staff.
• Generate per-rating PDF exports and audit history for agency review.
• Maintain security, prevent abuse, and investigate incidents.
• Comply with legal obligations and lawful requests from the customer agency.

Customer data is controlled by the contracting agency. We do not share agency data with third parties except (a) subprocessors strictly necessary to operate the Service (hosting, database, email delivery), (b) where required by law, or (c) at the agency's written direction.

Cadre Watch is intended for administrative field-training records and is not a Criminal Justice Information (CJI) system of record. Agencies are responsible for determining whether content they enter qualifies as CJI under CJIS policy and for executing appropriate data-handling agreements with us before storing such content.

Training records are retained for the duration of the agency's subscription plus any retention period required by the agency's records-management policy or by applicable state law. Agencies may request export or deletion of their data at any time by contacting us.

We use industry-standard practices including TLS in transit, encryption at rest provided by our hosting infrastructure, row-level security on the database, and role-based access control inside the application. No system is perfectly secure; agencies remain responsible for password hygiene, account provisioning, and timely deactivation of departing personnel.

Individual users should direct access, correction, and deletion requests to their agency administrator, who controls their account. Agency administrators may contact us directly for bulk export, anonymization, or deletion. Where state or federal law grants individuals additional rights, we will work with the contracting agency to honor them.

The Service is not directed to children under 13 and we do not knowingly collect their data.

We may update this policy as the Service evolves. Material changes will be announced to agency administrators with at least 30 days' notice.

Questions or requests: oaklandwebsolution@outlook.com
Oakland Web Solutions LLC